This Privacy Policy explains how thegiftcompany.com.au ("we", "us", "our") collects, uses and discloses your personal information when you visit our website or make a purchase (the "Site"). We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For order issues or updates, email support@thegiftcompany.com.au or use the order enquiry page (this creates a support ticket for tracking). We only collect information that is reasonably necessary for our functions and activities. Browser type, IP address, device identifiers, approximate location (based on IP), pages viewed, products browsed, search terms and interactions. Purpose: to operate the Site, keep it secure and improve performance through analytics. Name, email, phone, shipping details, billing details, items purchased, order value and delivery preferences. Payment details are handled by payment providers (for example tokenised card data) rather than stored by us. Purpose: to process payments, fulfil orders, provide invoices and order updates, and prevent fraud. Messages you send via email, phone or forms (including attachments and photos). Purpose: to respond to enquiries and resolve issues. Subscription status and engagement (opens, clicks) for email and SMS where you have opted in. Purpose: to send updates and offers you request and to manage unsubscribes. We share personal information with carefully selected providers who help us operate the Site and fulfil orders. They may access information only to perform services for us and must protect it. BigCommerce (storefront, checkout and hosting services). Payment providers such as Stripe and PayPal (payment processing and fraud prevention). Carriers such as Australia Post, Sendle, Aramex and FedEx (delivery, tracking and notifications). Email and support tools (for example HubSpot forms/ticketing and email delivery services). Google Analytics (to understand how the Site is used and improve performance). Advertising partners such as Google Ads and Meta (Facebook/Instagram) for measurement and relevant ads where permitted. Klaviyo (transactional emails and marketing communications, if subscribed). Security, hosting, caching and technical support partners used to maintain and protect our systems. We may also disclose information if required or authorised by law, to respond to lawful requests, or to protect our rights, customers or the public. Some service providers may store or process information outside Australia (for example in the United States, the European Union or other locations). Where personal information is transferred overseas, we take reasonable steps to ensure it is protected in accordance with this policy and applicable Australian privacy requirements. We use cookies and similar technologies to understand Site use and to show more relevant ads. This may include sharing device identifiers, cookie data and purchase events with advertising partners for measurement and targeting where permitted. Cookies are small files placed on your device. We use: You can control cookies in your browser settings. Blocking cookies may affect site functionality. If your browser sends a "Do Not Track" signal, we do not currently change our practices in response. Where permitted, we may send marketing communications by email or SMS. You can opt out at any time by using the unsubscribe link in our messages or by contacting us. We aim to comply with applicable Australian requirements for direct marketing, including opt-out mechanisms. We do not use fully automated decision-making that has legal or similarly significant effects on individuals. Some providers (for example payment processors) may use automated checks to help detect fraud and protect customers and our business. We retain personal information for as long as needed to provide services, comply with legal obligations (including tax and accounting), resolve disputes and enforce agreements. Where appropriate, we take steps to destroy or de-identify information we no longer need. We use reasonable technical and organisational measures to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. If a data breach occurs that is likely to result in serious harm, we will take steps to comply with the Notifiable Data Breaches (NDB) scheme, which may include notifying affected individuals and the Office of the Australian Information Commissioner (OAIC). Subject to law, you can request access to the personal information we hold about you and request correction of inaccurate, out-of-date or incomplete information. You can also request deletion of certain information where we are not required to keep it. Our Site is not intended for children under 13 and we do not knowingly collect personal information from children. We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. The updated version will be posted on this page with a revised "Last updated" date. Email: info@thegiftcompany.com.au Phone: 07 3559 2097 / 1300 539 211 For delivery, tracking, returns, exchanges, damaged items or product issues, use: If you have concerns about how we handle your personal information, please contact us first so we can help. If you are not satisfied with our response, you may lodge a complaint with the OAIC: oaic.gov.au/privacy/privacy-complaints Last updated: 27/01/2026Privacy Policy
Personal information we collect
Device and usage data
Order and account data
Support communications
Marketing preferences
How we collect it
How we use your information
Disclosure to third parties (service providers)
Ecommerce and hosting
Payments
Shipping and logistics
Customer communications
Analytics
Advertising
Email and SMS marketing
IT and security
International transfers
Advertising and analytics
Cookies
Direct marketing
Automated decision-making
Retention and security
Your rights
Children
Changes to this policy
Contact us
Privacy enquiries
Order issues or updates
Complaints
