Privacy Policy

This Privacy Policy describes how thegiftcompany.com.au (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website (the “Site”). We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal information we collect

We only collect information reasonably necessary for our functions and activities.

  • Device & Usage Data: browser type/version, IP address, time zone, cookie identifiers, pages viewed, products browsed, search terms, referring/exit pages, and interactions. Purpose: to load the Site correctly, secure the Site, and perform analytics to improve performance and content.
  • Order & Account Data: name, email, phone, billing and shipping addresses, payment method details (tokenised by our payment processor), items purchased, order value, delivery preferences. Purpose: to process orders, take payment, provide invoices and order updates, detect fraud, and provide customer service.
  • Support Communications: messages you send via email, forms, phone, or social. Purpose: to assist you and resolve enquiries.
  • Marketing Preferences: your email/SMS opt-ins and engagement (opens, clicks). Purpose: to send updates and offers you’ve requested and to manage unsubscribes.

How we collect it

  • Directly from you when you browse, create an account, place an order, or contact us.
  • Automatically via cookies, pixels, and similar technologies when you use the Site.
  • From service providers (e.g., payment processors, analytics) in order to provide services to you.

How we use your information

  • Provide the Site, products, and services you request.
  • Process payments, fulfil orders, arrange shipping/delivery, and provide invoices/confirmations.
  • Detect, investigate, and prevent fraud or misuse of the Site.
  • Provide support and communicate about your orders or enquiries.
  • Run analytics and improve site performance, user experience, and product ranges.
  • Personalise and measure advertising (where permitted) and send marketing you’ve opted into. You can unsubscribe at any time.

Disclosure to third parties (service providers)

We share personal information with carefully selected providers who help us operate the Site and fulfil orders. They may access information only to perform their services for us and must protect it:

  • E-commerce platform: BigCommerce (website hosting and cart).
  • Payments: Stripe (payment processing, anti-fraud checks).
  • Shipping & logistics: Australia Post, Sendle, Aramex, FedEx (delivery and tracking).
  • Analytics: Google Analytics 4.
  • Advertising: Google Ads (incl. remarketing), Meta (Facebook/Instagram) Pixel and Conversions API.
  • Email/SMS: Klaviyo (transactional and marketing communications, if subscribed).
  • IT/security: hosting, caching, CDN, and technical support partners.

We may also disclose information to comply with law, respond to valid legal requests, or protect our rights, users, or the public.

Advertising & analytics

We use cookies/pixels to understand Site use and to show more relevant ads. This may include sharing hashed identifiers, device/cookie data, and purchase events with our advertising partners.

Cookies

Cookies are small files placed on your device. We use:

  • Essential cookies (for cart, checkout, security, and basic site functions).
  • Performance/Analytics cookies (to improve site performance and content).
  • Advertising cookies/pixels (to measure and personalise ads where permitted).

You can control cookies in your browser settings (see allaboutcookies.org). Blocking cookies may affect site functionality. If your browser sends a “Do Not Track” signal, we do not alter our data collection practices in response to it at this time.

Automated decision-making

We do not engage in fully automated decision-making that has legal or similarly significant effects on individuals. Our processors (e.g., Stripe) may use limited automated fraud screening to protect customers and our business.

Retention

We retain personal information for as long as needed to provide services, comply with legal obligations (e.g., tax and accounting), resolve disputes, and enforce agreements. You may request deletion where we are not required to keep the information.

Security & international transfers

We use reasonable physical, technical and organisational measures to protect personal information. Some providers may store or process information outside Australia (e.g., the United States, EU, or other locations). Where information is transferred overseas, we take steps to ensure it is protected in accordance with this policy and applicable law.

Your rights

Subject to law, you may request access to the personal information we hold about you, seek correction of inaccurate information, or request deletion where appropriate. To exercise these rights, contact us using the details below.

If you are located in the EEA/UK, you may also have rights to object to/limit processing, data portability, and to lodge a complaint with your local data protection authority.

Children

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal/operational reasons. The updated version will be posted on this page with an updated “Last updated” date.

Contact us

Email: info@thegiftcompany.com.au
Phone: 07 3559 2097 / 1300 539 211
Address: 8/81 Bishop Street, Kelvin Grove QLD 4059, Australia

Last updated: 15 September 2025

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can help. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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