• Items must be in the same condition you received them: unused/unworn, with tags attached, and in the original packaging.
• Proof of purchase (order confirmation/receipt) is required.
• Returns sent without approval will not be accepted.

Please inspect your order on delivery and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.

Important: If your parcel was damaged in transit, contact us within 24 hours of delivery with photos of the packaging and the item(s). We may not be able to lodge a carrier claim if contacted after 24 hours. Where verified, we will replace the item or provide a refund at no cost to you.

The fastest way to get the item you want is to place a new order and return the original item once your return is approved. We will process the refund after we receive and inspect the return.

• We will notify you once your return is received and inspected, and confirm approval or rejection of the refund.
• Approved refunds are issued to the original payment method. Please allow 3 to 5 business days for your bank or card issuer to post the refund.
• If you used our return label, the $6.95 return freight fee will be deducted from the refund.

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. If goods fail to be of acceptable quality and the failure does not amount to a major failure, you are also entitled to have the goods repaired or replaced.