We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Eligibility
- Items must be in the same condition you received them: unused/unworn, with tags attached, and in the original packaging.
- Proof of purchase (order confirmation/receipt) is required.
- Returns sent without approval will not be accepted.
How to start a return
- Email info@thegiftcompany.com.au with your order number, the item(s) you’d like to return and the reason.
- If your return is approved, we’ll email instructions and the return address. You may use your own carrier, or request our return label.
- If you use our label, a $6.95 return freight fee will be deducted from your refund (or invoiced prior to dispatch of the label).
Note: Original shipping charges are non-refundable unless we made an error or the item is faulty.
Damages & issues
Please inspect your order on delivery and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.
Important: If your parcel was damaged in transit, email info@thegiftcompany.com.au within 24 hours of delivery with photos of the packaging and the item(s). We may not be able to lodge a carrier claim if contacted after 24 hours. Where verified, we’ll replace the item or provide a refund at no cost to you.
Exceptions / non-returnable items
For hygiene/safety reasons, some items can’t be returned unless faulty:
- Personal care & beauty items (opened or used)
- Perishable items (e.g., food, flowers, plants)
- Custom or personalised products
- Hazardous materials, flammable liquids or gases
Clearance items
Clearance items (including products with dented/faded packaging, near best-before dates, or discontinued lines) are sold “as is” and are not returnable unless there is a manufacturer's defect.
Exchanges
The fastest way to get the item you want is to place a new order and return the original item once your return is approved. We’ll process the refund after we receive and inspect the return.
Refunds
- We’ll notify you once your return is received and inspected, and confirm approval or rejection of the refund.
- Approved refunds are issued to the original payment method. Please allow 3–5 business days for your bank or card issuer to post the refund.
- If you used our return label, the $6.95 return freight fee will be deducted from the refund.
Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. If goods fail to be of acceptable quality and the failure does not amount to a major failure, you are also entitled to have the goods repaired or replaced.
Need help?
Email: info@thegiftcompany.com.au
Phone: 07 3559 2097 / 1300 539 211
Last updated: 15/09/2025