Order enquiries and updates
Need help with an order?
Use the form below for delivery updates, tracking, returns, exchanges, damages, missing items or product issues. If you prefer, email us directly and we will automatically create a support ticket for easy tracking and faster resolution.
Submit an order enquiry
Fill out the form below and our Customer Care team will get back to you as soon as possible.
After submitting, if you need to add more details, email support@thegiftcompany.com.au and include your order number. Your message will be logged as a ticket for easy tracking.