We dispatch all orders from Melbourne, Victoria. Below is everything you need to know about processing times, delivery timeframes, rates and what to do if something goes wrong. Timeframes below are a guide and may vary during peak periods. Orders are typically processed within 24 to 48 hours on business days. During promotions and peak season, processing may take longer. Transit times are estimates only. Network delays can occur with Australia Post, Aramex, Sendle or FedEx. Free Standard Shipping on Australian orders $95+ (after discounts). A flat Standard rate will be shown at checkout. Express options may be available and are priced at checkout. We deliver to street addresses, PO Boxes and Parcel Lockers where supported by the carrier. If available, you can select Signature on Delivery at checkout (fees may apply). If you are not home, your parcel may be taken to a local collection point or reattempted depending on the carrier. If ATL is selected or required by the carrier, your parcel may be left in a safe place. If no safe place is available, it may be taken to a local collection point. Risk: Parcels delivered with ATL are deemed received. Loss or theft after delivery is not covered by us. For extra security, choose Signature on Delivery where available. International orders are welcome. Shipping fees apply and are shown at checkout. Duties and taxes: Local duties, VAT or GST and import fees are the buyer’s responsibility and may be charged by your customs authority. Free Shipping over $95 applies within Australia only. If a delivery attempt fails and the parcel is returned to us (incorrect address, uncollected from a collection point, etc.), we will contact you to re-ship (additional postage may apply) or refund the order less original shipping once the parcel is received back in sellable condition. We may ship items separately to avoid delays. If an item becomes unavailable after purchase, we will contact you with options such as a refund, exchange or back-order where applicable. If your order is damaged in transit or an item is missing, please email support@thegiftcompany.com.au within 24 hours of delivery with photos and your order number. We may not be able to lodge a carrier claim if contacted outside this window. Where verified, we will replace or refund the affected item(s). Email support@thegiftcompany.com.au for delivery, tracking, returns, exchanges, damaged items or product issues. This generates an automated ticket for easy tracking and resolution. For partnerships, wholesale and general questions, email info@thegiftcompany.com.au or call us. Last updated: 27/01/2026Shipping Information
Processing and delivery timeframes
Order processing
Estimated transit times
Shipping rates within Australia
Free standard shipping
Orders under $95
Signature on Delivery and Authority to Leave
Signature on Delivery
Authority to Leave (ATL)
International shipping
Delivery attempts and undeliverable addresses
Split shipments and out of stock items
Damaged or missing items
Contact
Order issues and updates
General enquiries
