Dispatching from Melbourne We dispatch orders from Melbourne, Victoria, as well as directly from selected trusted suppliers. If an item is sent directly from a trusted supplier, this will be clearly stated in the product description. The timeframes below are estimated guides only and may vary due to carrier networks, peak periods and local conditions. Important: Shipping times are estimates. In most cases, orders arrive within the ranges shown below, however customers should allow up to 10 business days in exceptional network delay scenarios. All timeframes are estimates only. Processing time is separate from delivery time. Orders are typically processed within 24 to 48 hours on business days. During promotions and peak periods, processing may take longer. You’ll receive tracking once your parcel is packed and scanned by the carrier. Stretched delay scenario: Please allow up to 10 business days after dispatch if carrier networks are congested. Carriers may include Australia Post, Aramex, Sendle or FedEx depending on your location and parcel type. Estimated times only: Delivery timeframes are provided as a guide and are not guaranteed. Once a parcel is with the carrier, delays can occur that are outside of our control. Perfume orders cannot be sent via Express shipping. If you have selected this option, we will contact you to let you know. In some cases, we may be able to refund the difference in shipping. Rest assured, your order will still be processed and dispatched using Standard shipping for perfume items. Free Standard Shipping on Australian orders $95+ (after discounts). A Standard rate will be shown at checkout. Express options may be available for eligible products and are priced at checkout. We deliver to street addresses, PO Boxes and Parcel Lockers where supported by the carrier. All orders are sent with Authority to Leave (ATL) by default, unless Signature on Delivery is selected and paid for at checkout. This means your parcel may be left in a safe place if the carrier determines it is appropriate to do so. If no safe place is available, the parcel may be taken to a local collection point depending on the carrier. Signature on Delivery is only applied if selected and paid for at checkout. If you choose this option and you are not home, your parcel may be taken to a collection point or reattempted depending on the carrier. Risk: Parcels delivered with ATL are deemed received. Loss or theft after delivery is not covered by us. For extra security, select Signature on Delivery at checkout where available. International orders are welcome. Shipping fees apply and are shown at checkout. Duties and taxes: Local duties, VAT or GST and import fees are the buyer’s responsibility and may be charged by your customs authority. Free Shipping over $95 applies within Australia only. If a parcel is returned to us due to an incorrect address, failed delivery, or uncollected item from a collection point, we will contact you to arrange re-shipping (additional postage may apply) or refund the order less original shipping once the parcel is received back in sellable condition. We may ship items separately to avoid delays. Certain items may also be sent directly from our trusted supplier. If this applies, it will be clearly stated in the product description. If an item becomes unavailable after purchase, we will contact you with options such as a refund, exchange or back-order where applicable. If your order is damaged in transit or an item is missing, please contact us within 24 hours of delivery with photos and your order number. We may not be able to lodge a carrier claim if contacted outside this window. Where verified, we will replace or refund the affected item(s). For the fastest resolution, submit an enquiry below. Prefer email? Send your order number and details to support@thegiftcompany.com.au. For delivery, tracking, returns, exchanges, damaged items or product issues, use the order enquiry page or email support@thegiftcompany.com.au. For partnerships, wholesale and general questions, email info@thegiftcompany.com.au or call us. Last updated: 13/04/2026Shipping Information
Processing and delivery estimates
Order processing (dispatch)
Estimated delivery times
Shipping rates within Australia
Free standard shipping
Orders under $95
Signature on Delivery and Authority to Leave
Authority to Leave (ATL) by default
Signature on Delivery
International shipping
Undeliverable addresses and returns to sender
Split shipments and out-of-stock items
Damaged or missing items
Submit an order enquiry
Contact
Order issues and updates
General enquiries
