Shipping Policy

Shipping & Delivery

Click & Collect (Brisbane, QLD)
Pick up from 8/81 Bishop Street, Kelvin Grove 4059

  • Hours: Mon–Fri 10:30am–2:30pm

  • Ready time: Most orders are ready in 1–2 hours. You’ll receive a “Ready for Pickup” email/SMS.

  • What to bring: Order confirmation + photo ID.

  • Someone else collecting? Please email us first with their full name.

  • Hold period: We’ll hold Click & Collect orders for 7 days.

If you have an urgent request, call 1300 539 211.

Shipping (Australia)

  • Processing time: Orders (excl. pick-up) are processed within 24–48 hours on business days.

  • Office hours: Mon–Fri 9:00am–4:30pm, Sat 10:00am–12:00pm.

  • Transit times (guide):

    • Standard: 2–7 business days

    • Express: 1–4 business days

    • Brisbane Next-Day: often next business day (not guaranteed)

Please note: network delays can occur with Australia Post, Sendle, Aramex or FedEx. Transit times are estimates only.

Shipping rates

  • Free Standard Shipping on Australian orders $95+ (after discounts).

  • Orders under $95: flat Standard rate shown at checkout.

  • Express options are offered where available and priced at checkout.

We deliver to street addresses, PO Boxes and Parcel Lockers where supported.

Signature on Delivery & Authority to Leave (ATL)

  • Signature on Delivery (optional): Select at checkout (fees may apply). If you’re not home, your parcel will be taken to the local post office for collection or will be redelivered one more time at no cost. 

  • Standard/ATL: If selected or required by the carrier, your parcel may be left in a safe place. If no safe place is found, it will be taken to the local post office/collection point.

  • Risk: Parcels delivered with ATL are deemed received; loss/theft after delivery is not covered by us. If you need the extra security, please choose Signature on Delivery.

International Shipping

  • International orders are welcome; shipping fees apply and are shown at checkout.

  • Duties/Taxes: Local duties, VAT/GST and import fees are the buyer’s responsibility and may be charged by your customs authority.

  • Our Free Shipping over $95 applies within Australia only.

Delivery Attempts & Undeliverable Addresses

If a delivery attempt fails and the parcel is returned to us (incorrect address, uncollected from post office, etc.), we’ll contact you to re-ship (additional postage may apply) or refund the order less original shipping once the parcel is received back in sellable condition.

Split Shipments & Out-of-Stock Items

We may ship items separately to avoid delays. If an item becomes unavailable after purchase, we’ll contact you with options (refund, exchange or back-order).

Damaged or Missing Items

If your order is damaged in transit or an item is missing, please email info@thegiftcompany.com.au within 24 hours of delivery with photos and your order number.
We may not be able to lodge a carrier claim if contacted outside this window. Where verified, we’ll replace or refund the affected item(s).

Contact

  • Email: info@thegiftcompany.com.au

  • Phone: 07 3559 2097 / 1300 539 211

  • Address: 8/81 Bishop Street, Kelvin Grove 4059 QLD, Australia

Last updated: 15/09/2025

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