Order support
If your enquiry is about an existing order, please use our order enquiry page. This helps our Customer Care team track your request and respond faster.
Contact us
Customer Care
How can we help?
Contact The Gift Company for order support, delivery updates, returns, damaged items, product questions and general enquiries.
What to include
For faster support, please include the key details below when contacting us about an order.
Please include Order number, checkout email and a short summary
Contact options
Choose the best option for your enquiry so we can direct it to the right team.
Order support
For tracking, delivery updates, returns, exchanges, damaged items, missing items or product issues.
General enquiries
For general questions, partnerships, supplier enquiries, wholesale, media or business matters.
Phone support
Call us during business hours. If we miss your call, please email us so we can follow up in writing.
Phone 1300 539 211
Business hours
Monday to Friday: 9:00am to 3:00pm AEST
Saturday, Sunday and public holidays: Closed
Response times may be longer during sales, peak trading periods and public holidays.
For order enquiries: please include your order number and the email used at checkout.
Business details
Trading name The Gift Company AU
Operated by Ecommerce Advisory Group Pty Ltd
ABN 16 689 668 371
Website www.thegiftcompany.com.au
Mailing address
The Gift Company
Ecommerce Advisory Group Pty Ltd
40 Montana Street
Glen Iris, VIC 3146
Australia
Returns notice: please do not send returns to this address unless your return has been approved and you have received return instructions from our team.
Helpful links
Find quick answers about delivery, returns and store policies.