Privacy policy

Last updated: 15 June 2026

The Gift Company is operated by Ecommerce Advisory Group Pty Ltd. This Privacy Policy explains how The Gift Company collects, uses, stores and discloses your personal information when you visit our website, place an order, create an account, contact us, subscribe to marketing, or otherwise use our services.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

Personal information we collect

We may collect personal information that identifies you or can reasonably be linked to you. This may include:

  • Your name, email address, phone number, billing address and shipping address.
  • Order details, including products purchased, returns, refunds, exchanges and order history.
  • Payment and transaction information. Payment details are processed securely by our payment providers and are not stored by us in full.
  • Account details, including login information, preferences and saved details.
  • Customer service communications, including emails, support enquiries, order enquiries and messages sent to us.
  • Device and website usage information, including IP address, browser type, device information, pages viewed and website interactions.
  • Marketing preferences, including whether you have subscribed to or opted out of promotional communications.

How we collect personal information

We may collect personal information directly from you when you:

  • Place an order or attempt to place an order.
  • Create or access a customer account.
  • Contact us for customer support.
  • Subscribe to emails, SMS marketing, back-in-stock alerts or other notifications.
  • Use our website, interact with our products, add items to cart or browse our collections.

We may also collect information automatically through cookies, pixels, analytics tools and similar technologies when you visit our website.

How we use your personal information

We use your personal information to operate our business and provide our services, including to:

  • Process, fulfil and deliver your orders.
  • Confirm payments, refunds, returns and exchanges.
  • Provide customer support and respond to enquiries.
  • Send order confirmations, shipping updates and service-related communications.
  • Manage customer accounts and preferences.
  • Improve our website, products, customer experience and services.
  • Send marketing communications where you have opted in or where permitted by law.
  • Show relevant advertising through platforms such as Google, Meta/Facebook, Instagram and other advertising partners.
  • Detect, investigate and prevent fraud, misuse, security issues or unlawful activity.
  • Comply with legal, tax, accounting and regulatory obligations.

Marketing communications

If you subscribe to our marketing communications, we may send you emails, SMS messages or other promotional communications about products, offers, new arrivals, sales and related updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails. You may still receive non-promotional messages from us, such as order confirmations, shipping updates, account notifications and customer service replies.

Cookies and tracking technologies

Our website uses cookies, pixels and similar technologies to operate the website, remember your preferences, analyse website performance and support advertising and marketing activity.

These technologies may be used by us and by third-party service providers, including Shopify, Google, Meta/Facebook, Instagram, email marketing providers, analytics providers and advertising partners.

You can adjust your browser settings to refuse or disable cookies. However, some parts of our website may not function properly if cookies are disabled.

How we share personal information

We may share your personal information with trusted third parties where necessary to operate our store, provide services to you, comply with legal obligations or support our business operations. This may include:

  • Shopify, which hosts and powers our online store.
  • Payment providers and fraud prevention services.
  • Shipping carriers, fulfilment partners and delivery service providers.
  • Email, SMS, marketing and customer service platforms.
  • Analytics and advertising partners, including Google and Meta/Facebook.
  • IT, security, storage and website service providers.
  • Professional advisers, including accountants, legal advisers and business consultants.
  • Government, regulatory or law enforcement bodies where required by law.

We do not sell your personal information in the ordinary sense of the word. However, some advertising and analytics activities may involve sharing information with third-party platforms to help deliver relevant advertising and measure performance.

Relationship with Shopify

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you. Information you provide through our website may be processed by Shopify and its service providers in order to operate the store, process orders, support payments, provide security and improve the services.

You can learn more about how Shopify processes personal information by visiting the Shopify Privacy Policy at https://www.shopify.com/legal/privacy.

Third-party websites and links

Our website may contain links to third-party websites, apps, platforms or services. We are not responsible for the privacy practices, security, content or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.

Security of your information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal information.

Retention of personal information

We retain personal information for as long as reasonably necessary to provide our services, manage customer relationships, comply with legal, tax and accounting obligations, resolve disputes, prevent fraud and enforce our policies.

Accessing or correcting your personal information

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal requirements and exceptions.

We may need to verify your identity before processing your request.

Children’s privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.

International transfers

Some of our service providers, including Shopify and other technology platforms, may store or process personal information outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with applicable privacy laws.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements or business operations. The updated version will be posted on this page with the revised “Last updated” date.

Contact us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to make a privacy request, please contact us:

The Gift Company
Operated by Ecommerce Advisory Group Pty Ltd
Email: info@thegiftcompany.com.au
Support: support@thegiftcompany.com.au
Phone: 1300 539 211
Mailing address: 40 Montana Street, Glen Iris, VIC 3146, Australia