Frequently asked questions
Find answers to common questions about our products and service.
Do you ship Australia-wide?
Yes. We deliver across Australia, and orders over $95 get free standard shipping. Delivery timeframes vary by location, so check our shipping policy page for details specific to your area.
How long does delivery take?
Delivery times depend on your location and the shipping method selected at checkout. Our shipping policy page has full details, including estimated timeframes. Check > https://thegiftcompany.com.au/policies/shipping-policy
Can I track my order?
Yes. You'll receive tracking information by email once your order ships. If you can't find it, submit an order enquiry and our team will help. Here > https://thegiftcompany.com.au/pages/submit-an-order-enquiry
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay, Visa, Afterpay, and ZipPay.
Do you offer discount codes or promotions?
We run promotions and gifts with purchase throughout the year. Check our promotions and gifts page for what's currently available. Check > https://thegiftcompany.com.au/pages/promotions-gifts
What brands do you stock?
We carry a curated mix of Australian and international fragrance and lifestyle brands, including Urban Rituelle, Myrtle & Moss, Sohum, Hutwoods and Maison Blanche. You can filter any collection by brand to shop your favourites directly.
Are your products genuine and authorised stock?
Yes. We stock genuine products sourced directly from brands and authorised suppliers.
Do you have sales or clearance items?
Yes. Discounted and clearance stock is marked with a sale price throughout the site, and our Sale collection brings together current markdowns across candles, diffusers, perfumes and more in one place.
What's the difference between a candle and a candle warmer?
A candle warmer melts your candle using heat instead of a flame, giving you the same fragrance without ever lighting a match. It's a flameless way to enjoy candles you already own, and you can shop candle warmer lamps separately from our regular scented candle range.
How long do candles and diffusers last?
Burn and diffusion times vary by product and size. Check the individual product page for specific burn times or diffuser longevity before you buy.
Can I buy a gift set or hamper instead of a single item?
Yes. Many of our candles, diffusers and bath products are also available as ready-to-gift sets and hampers, put together for birthdays, thank-yous, housewarmings and corporate gifting. Browse our full range of gift sets and hampers.
Do you offer corporate or bulk gifting?
Yes. We help with corporate gifts, client gifts, staff rewards and bulk orders. Submit an enquiry through our corporate gifts page. Check > https://thegiftcompany.com.au/pages/corporate-gifts-bulk-orders
Can I return or exchange an item?
Yes, eligible items can be returned or exchanged. Full details are on our returns policy page. Check > https://thegiftcompany.com.au/policies/refund-policy
Is The Gift Company a real, trustworthy store?
Yes. The Gift Company is an Australian-owned online store, operated by Ecommerce Advisory Group Pty Ltd (ABN 16 689 668 371), based in Melbourne, VIC.
How do I contact customer support?
Email support@thegiftcompany.com.au for order queries, or call 1300 539 211, Monday to Friday, 9am to 3pm AEST.
