Contact information
Last updated: 15 June 2026
The Gift Company is operated by Ecommerce Advisory Group Pty Ltd. If you need help with an order, delivery, return, damaged item, missing item or general enquiry, please contact us using the details below.
Customer support
For order updates, tracking issues, returns, exchanges, damaged items, missing items or product support, please contact our Customer Care team.
Email: support@thegiftcompany.com.au
Order enquiry form: Submit an order enquiry
Using the order enquiry form helps us track your request as a support ticket and respond as efficiently as possible.
General enquiries
For general questions, partnerships, supplier enquiries or business-related matters, please contact us at:
Email: info@thegiftcompany.com.au
Phone support
You can call us during business hours on:
Phone: 1300 539 211
If we are unable to answer your call, please email us or submit an order enquiry so our team can review and respond in writing.
Business hours
Monday to Friday: 9:00am – 3:00pm AEST
Saturday, Sunday and public holidays: Closed
Response times may be longer during sales, peak trading periods and public holidays.
Mailing address
The Gift Company
Ecommerce Advisory Group Pty Ltd
40 Montana Street
Glen Iris, VIC 3146
Australia
Important: Please do not send returns to this address unless your return has been approved and you have received return instructions from our team. Returns sent without approval may not be accepted.
Business details
Trading name: The Gift Company AU
Operated by: Ecommerce Advisory Group Pty Ltd
ABN: 16 689 668 371
Website: www.thegiftcompany.com.au
Need help with an order?
Please include your order number, email used at checkout and a short description of the issue so we can assist you faster.