Submit an Order Enquiry

Order support

Need help with an order?

Use this page for delivery updates, tracking, returns, exchanges, damaged parcels, missing items or product issues.

Send us the details

Complete the form below so our Customer Care team can review your request and respond with the right information.

Use the form Email support

Prefer email?

Email support@thegiftcompany.com.au. Your email will be logged as a support ticket so we can track your request.

Support email support@thegiftcompany.com.au
Please include Order number, checkout email, full name and a short summary
Start email

Tell us what happened

Fill out the form below and our Customer Care team will get back to you as soon as possible.

What to include

  • Order number
  • Email used at checkout
  • Full name
  • Delivery address if relevant
  • Short description of the issue
  • Photos or video if damaged or faulty

Common reasons

  • Tracking or delivery updates
  • Returns and exchanges
  • Damaged or faulty items
  • Missing items
  • Incorrect items
  • Change of address requests

Need to add more?

After submitting the form, email support@thegiftcompany.com.au with your order number if you need to add photos, videos or extra details.

Email support

Damaged or missing items

Please contact us within 24 hours of delivery with photos of the outer packaging, inner packaging and affected item. We may request a short video so we can assess the issue and support any carrier claim.