Shipping policy
Last updated: 15 June 2026
The Gift Company is operated by Ecommerce Advisory Group Pty Ltd.
Where your order ships from
We fulfil orders through a combination of Melbourne dispatch and direct supplier dispatch. Some products are dispatched from Melbourne, Victoria, others directly from our Australian suppliers, and others directly from our overseas suppliers.
The dispatch location and estimated delivery timeframe depend on the product ordered. Please check the individual product description for any specific shipping information before placing your order, particularly if you need an item by a certain date.
Shipping and delivery timeframes are estimates only. While most orders arrive within the estimated ranges below, delivery may be affected by carrier networks, public holidays, peak periods, weather events, local conditions or other circumstances outside our control.
Order processing
Orders are typically processed within 24 to 48 hours on business days, excluding weekends and public holidays.
During sales, promotional periods, peak trading periods or supplier dispatch periods, processing may take longer.
You will receive tracking details once your parcel has been packed and/or scanned by the carrier.
Estimated delivery times within Australia
- Standard shipping: 2 to 7 business days after dispatch.
- Express shipping: 1 to 4 business days after dispatch on eligible products only.
- Extended carrier delay scenario: please allow up to 10 business days after dispatch during network delays or peak periods.
- The Gift Company product collection, including candle warmers, incense and some fragrance diffusers, is sometimes dispatched directly from the supplier. Please allow up to 14 BUSINESS days for delivery.
Carriers may include Australia Post, Aramex, Sendle, FedEx or other delivery partners depending on your location, parcel type and fulfilment method.
Shipping rates within Australia
We offer free standard shipping on Australian orders over $95, after discounts have been applied.
For Australian orders under $95, the available shipping rates will be shown at checkout.
Express shipping may be available for eligible products and locations. Express shipping options and pricing will be shown at checkout where available.
Perfume shipping
Perfume orders cannot be sent via Express shipping. Perfume and fragrance products may be subject to carrier restrictions and must be sent using an eligible standard shipping service.
If Express shipping is selected for a perfume order, we may contact you to let you know. In some cases, we may refund the difference in shipping. Your order will still be processed and dispatched using standard shipping for perfume items.
Authority to Leave and Signature on Delivery
All orders are sent with Authority to Leave by default. This allows the courier to leave your parcel in a location they consider safe without obtaining a signature.
Signature on Delivery is available for eligible products only and must be selected and paid for at checkout. Some products cannot be sent with this service. If you select Signature on Delivery and your order contains an ineligible product, we will contact you before dispatch to explain the available delivery arrangements and arrange any applicable refund of the signature service fee.
Adding a delivery note requesting a signature does not replace selecting and paying for this service.
Delivery addresses
Please ensure your delivery address is complete and accurate before placing your order.
We are not responsible for delays, failed deliveries, additional postage charges or returned parcels caused by incorrect, incomplete or outdated address details provided at checkout.
We deliver to street addresses, PO Boxes and Parcel Lockers where supported by the carrier.
International shipping
International orders are welcome where shipping is available at checkout. Shipping fees apply and will be shown at checkout.
Duties, taxes and import fees: local duties, VAT, GST, customs charges and import fees are the buyer’s responsibility and may be charged by the relevant customs authority.
Free shipping over $95 applies to Australian orders only.
Split shipments and supplier dispatch
If your order contains multiple items, they may be dispatched separately from Melbourne, our Australian suppliers or our overseas suppliers. Your items may therefore arrive in separate parcels and at different times, with separate tracking notifications for each shipment. Please check the individual product descriptions for any product-specific shipping information and estimated delivery timeframes.
If an item becomes unavailable after purchase, we will contact you with available options, which may include a refund, exchange, store credit or back-order where applicable.
Undeliverable parcels and returns to sender
If a parcel is returned to us due to an incorrect address, failed delivery, refusal of delivery or an uncollected item from a collection point, we will contact you once the parcel is received back.
You may choose to have the parcel re-shipped, in which case additional postage may apply. Alternatively, we may refund the order less the original shipping cost, provided the parcel is received back in sellable condition.
Delivery delays
Delivery timeframes are estimates only and are not guaranteed. Once your order has been dispatched, the delivery process is handled by the carrier.
We will assist where possible with tracking and carrier enquiries, but some delivery delays are outside our direct control.
Damaged or missing items
Please inspect your order as soon as it is delivered.
If your order arrives damaged, or if an item is missing, please contact us within 24 hours of delivery with your order number, clear photos of the outer packaging, inner packaging and affected item or items.
We may also request a short video showing the parcel and contents to help us assess the issue and support any carrier claim.
We may not be able to lodge a carrier claim if damaged-in-transit issues are reported outside this timeframe. Where the issue is verified, we will arrange a suitable resolution in accordance with our policies and applicable law.
Order enquiries and support
For delivery updates, tracking issues, missing items, damaged parcels, returns or exchanges, please contact our Customer Care team.
Email: support@thegiftcompany.com.au
General enquiries: info@thegiftcompany.com.au
Phone: 1300 539 211
You can also submit an order enquiry here: Submit an order enquiry.
Business details
The Gift Company
Operated by Ecommerce Advisory Group Pty Ltd
ABN: 16 689 668 371
Mailing address: 40 Montana Street, Glen Iris, VIC 3146, Australia